Client Verification
TrueGuard Client Operations Portal
Your dedicated support team, service contacts, and account resources.
Welcome to the TrueGuard Client Operations Portal. This page is designed to give you direct access to the team responsible for supporting your account. Our goal is to provide clear communication, fast response times, and reliable security service.
Your TrueGuard Support Team & Contact Routing
Each client account is supported by a dedicated operations team. Business Hours: Monday to Friday 9:00 AM – 5:00 PM (Closed on major holidays). Note: Only Dispatch operations are functional 24/7.
Moe Nomair
Regional Vice President – Operations
Handles executive oversight, major service escalations, operational leadership, and client relationship support.
Contact for:- Executive Escalations
- Service Level Agreement Compliance
Rechelle Ramolete
Lead Service Coordinator
Handles day-to-day client communication, service follow-up, account support, client requests, and service coordination.
Contact for:- General Service Questions
- Coverage Requests & Performance Feedback
Stephen Bonifacio
Assistant Service Coordinator
Handles guard scheduling, deployment, coverage coordination, staffing follow-up, and operational support.
Contact for:- Schedule Adjustments
- Guard Deployment Status
Sohaib Khawaja
Accounting & Finance Manager
Handles invoices, billing questions, payment support, and financial documentation requests.
Contact for:- Invoices & Discrepancies
- Payments & Financial Documentation
Our Service Commitment
- Reliable security coverage
- Professional officers
- Proactive communication
- Operational accountability
- Responsive support
Dispatch Operations Center
Our dispatch team supports urgent issues in real-time.
- Emergencies
- Incident escalation
- Urgent coverage issues
Available 24/7
Escalation Structure
Client Resources & Requests
Submit requests directly to the appropriate department.
This portal is maintained to ensure accurate client support and resources.